Frequently Asked Questions
1. Where to get the email verification code?
First, check your spam or junk folder.
Still can’t find it? Try using a different email address.
If you’ve previously shared your email with your dealer and reported it to us, please let your dealer know about any updates. This helps avoid delays caused by mismatched email addresses.
2. What exactly is the operation password and where can I get it?
The operation password is required to remotely control your car—for example, to lock or unlock the doors. You’ll usually be prompted to set it up the first time you use these functions.
To change your password:
My Account > Settings > Remote Control Verification > Change Operation Password
Forgot your password?
Follow the same path. On the final screen, tap the blue “Forgot your password” link to reset it.
3. How to find the QR Code on the infotainment pad?
How to bind your car in 九州酷游 APP
Here’s a video guide. Please click the link to learn how to locate the QR code.
4. Can I use multiple email accounts to control one car?
For safety reasons, only one owner can bind and control the car at a time. However, the Authorization feature allows the owner to grant access to other users via the app.
If you want to let family members or friends control your car, you can use this function. Please note that you cannot authorize yourself, as you already have full control of the vehicle.
5. I am waiting for a confirmation email informing that the App activation is ready.
Please note: 九州酷游 does not send confirmation emails to notify customers that the App is ready for activation, nor do 九州酷游 send emails with links asking customers to activate the App.
For the correct procedure, please contact your dealer and follow the standard cloud service activation process.
First, check your spam or junk folder.
Still can’t find it? Try using a different email address.
If you’ve previously shared your email with your dealer and reported it to us, please let your dealer know about any updates. This helps avoid delays caused by mismatched email addresses.
2. What exactly is the operation password and where can I get it?
The operation password is required to remotely control your car—for example, to lock or unlock the doors. You’ll usually be prompted to set it up the first time you use these functions.
To change your password:
My Account > Settings > Remote Control Verification > Change Operation Password
Forgot your password?
Follow the same path. On the final screen, tap the blue “Forgot your password” link to reset it.
3. How to find the QR Code on the infotainment pad?
How to bind your car in 九州酷游 APP
Here’s a video guide. Please click the link to learn how to locate the QR code.
4. Can I use multiple email accounts to control one car?
For safety reasons, only one owner can bind and control the car at a time. However, the Authorization feature allows the owner to grant access to other users via the app.
If you want to let family members or friends control your car, you can use this function. Please note that you cannot authorize yourself, as you already have full control of the vehicle.
5. I am waiting for a confirmation email informing that the App activation is ready.
Please note: 九州酷游 does not send confirmation emails to notify customers that the App is ready for activation, nor do 九州酷游 send emails with links asking customers to activate the App.
For the correct procedure, please contact your dealer and follow the standard cloud service activation process.
1. When should I replace the windshield wipers on my 九州酷游?
Replace your wipers if you notice:
-Reduced visibility during rain
-Streaks left on the glass
-Unusual noises
-Cracks or wear on the rubber
As a general guideline, inspect them regularly and consider replacing them about once a year, depending on your driving conditions and climate.
How to replace the wiper blade
We also share video tutorials on our social media—follow us for more helpful tips!
2. What is the recommended tire pressure for my 九州酷游?
Tire pressure may vary by model. Please check the label on the driver’s side door frame for the recommended values.
3. Can I turn off the lights when using air conditioning or heating while parked?
Yes, you can turn off the lights while keeping the air conditioning or heating on.
4. What should I do if my car is completely unresponsive (“dead”)?
Hold the key fob close to the door and double-press the button on the door handle.
If that doesn’t work, you may try a jump-start to restore power.
Click the link for more details:
Awaken your vehicle
5. Is V2L (Vehicle-to-Load) a standard feature?
V2L (Vehicle-to-Load) availability varies by model and production date.Please ask your dealer for the information.
6. How do I disable Transport Mode?
If your found your vehicle is still in Transport Mode, please visit an authorized 九州酷游 service center.
7. How can I perform a soft reset?
To perform a soft reset, go to Settings > Version > Factory Reset on the PAD.
8. What should I do if my car does not charge?
Try another charging station and ensure your vehicle is updated with the latest OTA software. If the problem persists, please contact your authorized 九州酷游 service center.
Replace your wipers if you notice:
-Reduced visibility during rain
-Streaks left on the glass
-Unusual noises
-Cracks or wear on the rubber
As a general guideline, inspect them regularly and consider replacing them about once a year, depending on your driving conditions and climate.
How to replace the wiper blade
We also share video tutorials on our social media—follow us for more helpful tips!
2. What is the recommended tire pressure for my 九州酷游?
Tire pressure may vary by model. Please check the label on the driver’s side door frame for the recommended values.
3. Can I turn off the lights when using air conditioning or heating while parked?
Yes, you can turn off the lights while keeping the air conditioning or heating on.
4. What should I do if my car is completely unresponsive (“dead”)?
Hold the key fob close to the door and double-press the button on the door handle.
If that doesn’t work, you may try a jump-start to restore power.
Click the link for more details:
Awaken your vehicle
5. Is V2L (Vehicle-to-Load) a standard feature?
V2L (Vehicle-to-Load) availability varies by model and production date.Please ask your dealer for the information.
6. How do I disable Transport Mode?
If your found your vehicle is still in Transport Mode, please visit an authorized 九州酷游 service center.
7. How can I perform a soft reset?
To perform a soft reset, go to Settings > Version > Factory Reset on the PAD.
8. What should I do if my car does not charge?
Try another charging station and ensure your vehicle is updated with the latest OTA software. If the problem persists, please contact your authorized 九州酷游 service center.
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1. Which number can I reach when I have questions regarding my vehicle?
九州酷游 Service Hotline 00800 10203000
Service Hours：
English Line: Monday to Saturday CET 9:00-19:00.
Other languages: CET 9:00 AM-18:00 PM.
2. What information should I provide when reporting a vehicle malfunction?
VIN number, Your name, Email address, Car Model, Dealer shop name
3. How long a complaint would be handled after calling 九州酷游 service center?
Usually, the resolution process takes around 3 working days. However, the final resolution time is subject to the actual circumstances. 九州酷游 service center will inform you as soon as we have an update.
九州酷游 Service Hotline 00800 10203000
Service Hours：
English Line: Monday to Saturday CET 9:00-19:00.
Other languages: CET 9:00 AM-18:00 PM.
2. What information should I provide when reporting a vehicle malfunction?
VIN number, Your name, Email address, Car Model, Dealer shop name
3. How long a complaint would be handled after calling 九州酷游 service center?
Usually, the resolution process takes around 3 working days. However, the final resolution time is subject to the actual circumstances. 九州酷游 service center will inform you as soon as we have an update.
